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Return Policy
The following terms apply to all purchases made from our web site. Since computer screens have chromatic differences, especially between CRT screens and LCD screens, we cannot promise that the color of our products will be exactly the same as the picture you saw. There may be a little difference in the colors. You must Contact Us within 3 business days after receiving your order to request a refund. Please state in detail the reason for your return. Health regulations prevent us from exchanging or refunding worn or used merchandise. No exchanges will be made on any items. If you receive your order and it is damaged, 3 days will be allowed to contact us via email. Please state in detail the reason for the return. Customer is solely responsible for shipping any returned items back to Lingerie in Heaven. Customer agrees that all returned items will be 100% complete, unused and will include the original undamaged packaging materials, manuals, and other accessories. If any component of the returned item is missing, or if the product has been used, Lingerie in Heaven may reject the entire return or choose to impose additional charges for replacement of the missing component(s). However, provided that the merchandise has not been worn, damaged, or altered by you, and all labels and tags are intact, acceptable merchandise will be refunded usually within 3 days after we have received it. Hosiery cannot be opened from it's original packaging. Your refund will be processed promptly in the payment type it was received. Shipping costs are not refundable. If you have a question, please email us using our Contact Us page.
Out of stock items
As part of our personalized service, we encourage you to email us with any comments or questions about your order. The best way for us to contact you is by email, so make sure you give us your correct email address. We do not use or sell any emails for advertising purposes. It is used only for contacting you as our consumer. All advertised items are considered “in-stock” and are usually shipped within 3 to 5 business days. If an item is sold out after you have purchased it, you will be contacted immediately by email concerning the status and be given one of the options below.
1.Canceling the entire order for a full refund.
2.Cancel just that item for a partial refund and ship the rest if multiple items were ordered.
Shipping
All orders are shipped in unmarked packaging for your privacy. All items are shipped between 3 to 5 business days after order payment has been processed. State or local taxes are not included in the item price unless stated. These charges are the buyer`s responsibility. Please check your state regulations. We are a factory direct dealer in closeout, overstocked and discontinued items so we deal with manufacturers from all over the world and shipping times can vary greatly. Shipping can be anywhere from 5 to 25 business days depending on where the item is coming from and where it is being shipped. If you have any questions concerning shipping time, please e-mail us and we can give you a more accurate time.
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